If your question has not been answered here, please email us at sales@britishchairs.co.uk

How to contact British Chairs?

If you would like to get in contact with us, please email sales@britishchairs.co.uk. We also have a live chat service on the website during opening hours.

What payment methods are accepted?

We accept Visa Credit, Visa Debit, MasterCard, American Express, PayPal, and Apple Pay.

My payment has been declined, what can I do?

If your card has been declined, we would require an alternate payment method. If you continue to have problems with your card, please contact your bank.

Do you have a showroom?

British Chairs do not currently have an open furniture showroom - but this may be something we work on for the future.

Do you offer a trial service?

We do not currently have a trial service at British Chairs for our products. We do offer a 14 days return policy if you wish to try out our products. For more information, please refer to our return policy here.

How much is delivery?

We offer Free Tracked Delivery within the UK, on orders over £49.99. Orders less than £49.99, delivery is charged at £5.00. Deliveries within the UK are made by DPD. For information about delivery outside of the UK, this will be calculated at the checkout. For more information please visit our delivery page here.

Does your furniture come assembled?

All our furniture comes self-assembled. If you would like the furniture to be pre-assembled, this is a service we offer! Prices do vary depending on the product you are ordering. For more information, please contact us for a quote. 

Do you deliver on the weekend / Is British Chairs open over the weekend?

British Chairs is open to sales 24/7 as we are an online business. If you have any questions, please email us and we will do our best to answer you as quickly as possible, please bear in mind that we will usually reply on the next working day. 

Is there a guarantee with the furniture?

We offer a  12-month Warranty on all our chairs. Our Desks and Furniture range comes with a 2-year warranty guarantee.
*Some Deluxe chairs come with a 3-year guarantee; these include, the IMPERIAL 24 Hour High Back Deluxe Chair and the BLOOM Flexi-back Ergonomic Office Chair.

What is your returns policy?

At British Chairs, we understand that sometimes you may change your mind on a product after receiving it. We offer a 14-day return policy. Please note, we do charge a 20% restocking fee for all returns. Please refer to our policy here.

When will my chair arrive?

Delivery within the UK is usually 48 hours if your order is placed before 2 pm. If the order is placed after this time, the order is usually dispatched the next working day and will be 48 hours from that date. For more information, please refer to our delivery page.

My order has not arrived yet, what should I do?

If your order is taking longer than expected, please contact us with your order number and we will be able to check the status of the delivery for you.

What if my order is damaged?

Occasionally, items can get damaged in transit. If this happens, please contact us via email as soon as possible.  The first step in our resolution process is to request photos so please send them in an email to sales@britishchairs.co.uk

Do you offer a discount?

We offer a discount to all customers making a bulk order (min. quantity 10). Please contact us before ordering with the model number you are interested in and we will create a quote for you.

I want a product that is out of stock, what should I do?

If a product is not currently available, it will be marked as sold out on our website. If you would like to find out when the chair is next available, please contact us and if we have an estimated arrival date, we will be able to give you this. You can pre-order the chair, however, please note that arrival dates are subject to change when placing pre-ordering a product.

Can I order spare parts for my chair?

If you have one of our chairs and need a spare part for it, please contact us with the date you bought it and the model number and we will be able to assist you with this.

What is the maximum weight for the chairs?

All chairs on British Chairs with a gas lift have a maximum weight limit of 110kg. The only exception for this is the 'Marylebone' office chair with has a limit of 154kg.

Is the chair real leather?

British Chairs offer Genuine Leather (Cow Hide), PU Leather Effect, Leather Faced, and Bonded Leather office chairs. If a chair is described as Leather Faced, this means that usually only the parts of the chair you come in contact with including the seat area and the front of the backrest is real leather. The rest of the seat (headrests, backs etc) will either be vinyl or some other material. Bonded Leather is a term used for a manufactured upholstery material which contains animal hide. It is made up of a layered structure of a fiber made from shredded leather and a polyurethane coating which is embossed with a leather-like texture. Lastly, PU (Polyurethane) is the most realistic imitation of genuine leather. The surface feel, and overall appearance when stitched or gathered, actually wrinkles just like real leather.

Do you offer specialist chairs?

Unfortunately, British Chairs currently only offer standard office chairs that can be adjusted with various features. We do not stock any specialist products.

Are the castors on the office chairs suitable to be used on laminate flooring?

The castors on our chairs can be used on laminate flooring, but you may want to invest in a chair mat to prevent any damage. You can view our chair mat for laminate flooring here.

Which chairs are recommended for sitting for long periods?

To make things easier at British Chairs, we label all our chairs with a recommended use time. If you are wanting a chair suitable for long periods - please look out for chairs with a 5-8 hour use rate. For even longer use, we have a 24 hour recommended office chair collection which can be viewed here. 

What does 'ergonomic' mean?

Ergonomic is a design principle for office furniture. It means that the piece is designed for optimum comfort and support. Ergonomic chairs are designed to work with the human body to provide the right amount of support - something that is vital if you intend to use the chair for an extended amount of time. You can read more about the benefits of ergonomic chairs here.

What is 'lumbar support'?

Lumbar support refers to the shape of the chair and how it provides support to the lower back. By having lumbar support, this provides the user with better posture. Lumbar support has many benefits. You can read more about lumbar support here.

What does 'cantilever' mean?

'Cantilever' refers to chairs that are supported by a single leg bent in an L shape. This structure also serves as the chair's supporting base. 

What is meant by 'synchronised mechanism'?

A synchronized mechanism allows user's feet to remain on the floor as they tilt backwards.